Airport Boarding & Customer Service Specialist

Piedmont Airlines, Inc.; City of Albany (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Gate Agent in the Ground Handling Department. The role involves assisting passengers with boarding, monitoring passenger boarding systems, and aiding customers with special needs.

You will also handle flight itinerary changes and seat assignments, and operate the Jetway. Qualifications include successful completion of training, strong communication, and the ability to multitask in a high-energy environment.

Qualifications

• Proven ability to assist passengers with boarding and special needs.
• Strong communication and teamwork skills.
• Ability to organize, prioritize and multitask in a fast-paced environment.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including wheelchairs and unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway and support a high level of customer service.

Skills

Customer service

Communication

Multitasking

Organizational skills

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Gate Agent in the Ground Handling Department. The role involves assisting passengers with boarding, monitoring passenger boarding systems, and aiding customers with special needs.

You will also handle flight itinerary changes and seat assignments, and operate the Jetway. Qualifications include successful completion of training, strong communication, and the ability to multitask in a high-energy environment.