Travel Reservations Specialist — 24/7 Service & Perks

American Airlines; Denver (CO); Remote; USD 27,552 - 28,929; Full time

Benefits offered by this job

Travel benefits

Health benefits

Wellness programs

401(k) plan with employer contribution

Hotel/car/cruise discounts

Job summary

American Airlines in Denver is hiring a Based Reservations Representative for a full-time, 8-hour shift role. You will greet customers, answer travel questions, and sell tickets while delivering courteous service.

The position pays $20.00–$21.00 per hour, with potential increases under the current contract; benefits include health coverage, retirement plans, and travel perks. You must be able to work weekends and holidays. Join a diverse team committed to service excellence.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED equivalent.
• Fluent in reading, writing, and speaking English.
• Ability to work at a workstation for prolonged periods.
• Attention to detail and strong customer-service skills.
• Ability to navigate multiple applications during a single call.
• Previous reservations or contact-center customer-service experience preferred.
• Flexibility to work morning, afternoon, night, weekend, and holiday shifts.

Responsibilities

• Manage customer contacts and build trust by providing solutions to travel needs.
• Listen to customer needs and proactively offer options.
• Generate income by selling tickets and related products/services.
• Deliver high-level customer service.
• Operate in a 24-hour environment, including weekends, holidays, and variable shifts.
• Participate in ongoing training and performance improvement.
• Collaborate in a diverse workplace culture focused on service excellence.

Skills

English fluency

Customer service

Attention to detail

Multitasking

Reservations/CRM experience

Education

High school diploma or GED

Job description

American Airlines in Denver is hiring a Based Reservations Representative for a full-time, 8-hour shift role. You will greet customers, answer travel questions, and sell tickets while delivering courteous service.

The position pays $20.00–$21.00 per hour, with potential increases under the current contract; benefits include health coverage, retirement plans, and travel perks. You must be able to work weekends and holidays. Join a diverse team committed to service excellence.