Airline Ramp & Passenger Services Manager

Trego Dugan Aviation Of Grand Island Inc; Norfolk (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

Breeze in Norfolk, VA seeks an Airline Duty Manager to supervise ramp and passenger services, directing staff and ensuring customer satisfaction. The role emphasizes policy adherence, training, and coordination with TSA and airline personnel on a daily basis.

Candidates should have 2–5 years of supervisory experience in field service, strong communication, and the ability to lift 70 lbs as needed. This full-time on-site position offers health and security benefits.

Qualifications

• Two to five years of management/supervisory experience in field service.
• Ability to read and interpret company policies, regulations, and TSA rules.
• Strong written and verbal communication skills with reporting ability.

Responsibilities

• Plan and direct Ramp/Ground and Customer Service operations for flights.
• Direct and train Ground Operations and Customer Service staff; maintain records.
• Ensure compliance with FAA/TSA rules and corporate procedures.
• Coordinate with air carrier personnel and TSA representatives.
• Lead safety trainings and quarterly compliance efforts.

Skills

Staff leadership

Policy interpretation

Report writing

Customer service

Shift flexibility

Safety compliance

Team training

Weight handling

Education

College degree or equivalent experience

Tools

Microsoft Suite

Job description

Breeze in Norfolk, VA seeks an Airline Duty Manager to supervise ramp and passenger services, directing staff and ensuring customer satisfaction. The role emphasizes policy adherence, training, and coordination with TSA and airline personnel on a daily basis.

Candidates should have 2–5 years of supervisory experience in field service, strong communication, and the ability to lift 70 lbs as needed. This full-time on-site position offers health and security benefits.