Ramp & Passenger Operations Lead

Socket.dev; Windsor Locks (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

Socket.dev is seeking a Duty Duty Manager (Ramp and Passenger) to oversee ramp and passenger services, supervise staff, and ensure safety, security, and quality compliance across operations. The role requires strong leadership, analysis of procedures, and effective communication with management and frontline teams.

The successful candidate will manage shifts, coordinate with TSA/FAA compliance, and maintain training and reporting, ensuring consistent customer satisfaction and operational

Qualifications

• Requires ability to read, analyze, and interpret manuals, regulations, and procedures.
• Excellent written and oral communication skills.
• Ability to write reports and procedure manuals.

Responsibilities

• Plans, directs, and participates in Ramp/Ground and Customer Service operations.
• Directs and trains Ground Operations Agents and Customer Service Agents; maintains training records.
• Ensures compliance with FAA/TSA regulations and airline rules; prepares reports.

Skills

Reading & interpreting policies

Written & oral communication

Report writing

Public speaking / presenting

Problem solving

Shift management

Physical capability 70 lbs

Equipment operation & licenses (if any

Punctuality & reliability

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

Socket.dev is seeking a Duty Duty Manager (Ramp and Passenger) to oversee ramp and passenger services, supervise staff, and ensure safety, security, and quality compliance across operations. The role requires strong leadership, analysis of procedures, and effective communication with management and frontline teams.

The successful candidate will manage shifts, coordinate with TSA/FAA compliance, and maintain training and reporting, ensuring consistent customer satisfaction and operational