Passenger Service Pro: Flight Benefits & Guest Care

Worldwide Flight Services (WFS); Rapid City (SD); Sur place; USD 22 000 - 25 000; Temps partiel

Avantages offerts par ce poste

DailyPay access

Flight benefits

On-the-spot awards

Medical options

Travel discounts

Wellness programs

Internal mobility opportunities

Résumé du poste

Worldwide Flight Services (WFS) in Rapid City, SD is seeking a Passenger Service Agent to deliver a wide range of airport customer services. You will assist passengers with reservations, tickets, baggage handling, and general travel information, ensuring smooth boarding and ticket validation while handling lost and found inquiries and airfreight shipments.

Compensation: $17.00 Per Hour. Employment Status: Part-Time.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Ability to lift and handle baggage up to 50 lbs.
• Strong verbal and written communication skills.

Responsabilités

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers with reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities.

Connaissances

Customer service

Verbal communication

Written communication

Multi-tasking

Language skills (English)

Physical stamina

Formation

High school diploma or GED

Outils

Reservations software

Ticketing systems

Fare calculation systems

Data entry

Description du poste

Worldwide Flight Services (WFS) in Rapid City, SD is seeking a Passenger Service Agent to deliver a wide range of airport customer services. You will assist passengers with reservations, tickets, baggage handling, and general travel information, ensuring smooth boarding and ticket validation while handling lost and found inquiries and airfreight shipments.

Compensation: $17.00 Per Hour. Employment Status: Part-Time.