Airline Passenger Service Concierge

AGI Ground; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Alliance Ground International (AGI) is seeking a friendly Passenger Service Agent in Phoenix, AZ to help travelers from check-in through arrivals. You will ensure passengers are informed, in the right place at the right time, and treated with first-class service while adhering to safety and airline rules.

This role focuses on courteous interactions at the ticket counter, gate, and boarding areas, handling ticketing, reservations, baggage, and responses to inquiries with professionalism.

Qualifications

• Experience delivering first-class customer service in a fast-paced environment.
• Ability to follow safety and airline-specific procedures.
• Strong communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service at check-in, at the ticket counter, and at the gate.
• Handle reservations, ticketing, baggage handling, and related charges according to airline standards.
• Address passenger concerns with empathy and professionalism.
• Maintain knowledge of flight schedules, fares, and airport procedures.
• Assist with security, safety, and post-departure procedures as required.

Skills

Customer service

Communication

Safety procedures

Teamwork

Job description

Alliance Ground International (AGI) is seeking a friendly Passenger Service Agent in Phoenix, AZ to help travelers from check-in through arrivals. You will ensure passengers are informed, in the right place at the right time, and treated with first-class service while adhering to safety and airline rules.

This role focuses on courteous interactions at the ticket counter, gate, and boarding areas, handling ticketing, reservations, baggage, and responses to inquiries with professionalism.