Gate & Check-In Passenger Experience Agent

Alliance Ground International; Phoenix (AZ); Presencial; USD 25 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid vacation

Medical, dental, and vision coverage

Uniforms provided

On-the-job training

401(k) program

Employee assistance program

Travel discounts

Resumo da oferta

Alliance Ground International (AGI) in Phoenix is seeking a Passenger Service Agent to assist travelers at check-in, gate, and baggage areas, delivering first-class service while adhering to safety and airline procedures.

You will manage reservations, tickets, and itineraries, handle fare calculations and refunds, and support customers with baggage and lost-and-found tasks, all while coordinating with crew and airport staff. AGI provides comprehensive benefits and training for full-time staff.

Qualificações

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.
• Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.
• Professional fluency in Mandarin (spoken and written) is required

Responsabilidades

• Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
• Always ensure safety and security is never compromised.
• Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
• Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
• Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
• Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage.
• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
• Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
• Follow procedures for passengers with regards to the acceptance of Dangerous Goods.

Conhecimentos

Mandarin proficiency

Customer service

Communication skills

Safety compliance awareness

Formação académica

High school diploma or equivalent

SIDA training

Ferramentas

Ticketing and check-in systems

Descrição da oferta de emprego

Alliance Ground International (AGI) in Phoenix is seeking a Passenger Service Agent to assist travelers at check-in, gate, and baggage areas, delivering first-class service while adhering to safety and airline procedures.

You will manage reservations, tickets, and itineraries, handle fare calculations and refunds, and support customers with baggage and lost-and-found tasks, all while coordinating with crew and airport staff. AGI provides comprehensive benefits and training for full-time staff.