Airline Passenger Experience Specialist

TREGO DUGAN AVIATION OF GRAND ISLAND INC; Egg Harbor Township (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

TREGO DUGAN AVIATION OF GRAND ISLAND INC is seeking a Customer Service Agent at ACY in Egg Harbor Township, NJ. You will be the face of operations, delivering outstanding service to passengers on both commercial and charter flights, handling tasks from ticketing to boarding and special assistance.

You will work in a fast-paced environment, supporting safety and regulatory compliance while assisting passengers with diverse needs and coordinating with teams across ramp and ground services.

Qualifications

• Must read, write, and communicate effectively in English.
• Ability to work calmly under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Professional appearance at all times.
• Must be eligible to work in the U.S. and obtain a SIDA badge if required.

Responsibilities

• Process tickets, check baggage, monitor carry-ons, and assign seats.
• Provide accurate information on schedules, procedures, and seating.
• Handle denied boarding professionally; arrange vouchers as appropriate.
• Comply with FAA, airline, and airport regulations at all times.
• Assist customers with special needs and mobility requirements.
• Transport wheelchair passengers between ticket counter, gates, and baggage areas.
• Assist with boarding and deplaning using jet bridges and ramps.
• Perform aircraft cabin cleaning and security checks between flights.
• Complete required training and follow supervisor instructions.
• Report safety hazards or incidents promptly.

Job description

TREGO DUGAN AVIATION OF GRAND ISLAND INC is seeking a Customer Service Agent at ACY in Egg Harbor Township, NJ. You will be the face of operations, delivering outstanding service to passengers on both commercial and charter flights, handling tasks from ticketing to boarding and special assistance.

You will work in a fast-paced environment, supporting safety and regulatory compliance while assisting passengers with diverse needs and coordinating with teams across ramp and ground services.