Airport Passenger Service Agent - Flexible Shifts & Impact

TREGO DUGAN AVIATION OF GRAND ISLAND INC; Tallahassee (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

TREGO DUGAN AVIATION OF GRAND ISLAND INC is seeking a customer service oriented airport agent to assist travelers with tickets, baggage, seating and inquiries. The role includes adhering to safety regulations and providing friendly, efficient service in a fast-paced environment.

Qualifications include a high school diploma, at least two years of customer service experience, basic computer skills, and the ability to work a flexible schedule including nights, weekends, and holidays.

Qualifications

• Minimum two years of customer service experience.
• Basic computer skills and ability to type 25 wpm.
• High school diploma or equivalent.
• Must be at least 18 years old and have a valid driver's license.
• Must pass a background check and pre-employment drug test.

Responsibilities

• Process tickets, check baggage, monitor carry-on, and assign seats.
• Provide information on arrivals, departures, procedures, and seating arrangements.
• Assist customers with special needs and arrange hotel, meal, and taxi vouchers when appropriate.
• Ensure FAA, airline, and airport regulations are followed and safety is maintained.
• Handle denied boarding situations and accommodate customers when necessary.

Skills

Customer service

English reading/writing

Education

High School diploma or equivalent

Job description

TREGO DUGAN AVIATION OF GRAND ISLAND INC is seeking a customer service oriented airport agent to assist travelers with tickets, baggage, seating and inquiries. The role includes adhering to safety regulations and providing friendly, efficient service in a fast-paced environment.

Qualifications include a high school diploma, at least two years of customer service experience, basic computer skills, and the ability to work a flexible schedule including nights, weekends, and holidays.