Airline Passenger Experience Agent

Trego-Dugan Aviation Inc; Windsor Locks (CT); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Trego-Dugan Aviation Inc. is seeking a Passenger Service Agent at Windsor Locks, CT. You will be the face of the operation, delivering exceptional service from ticketing and boarding to special assistance and aircraft turnaround support.

Responsibilities include ticketing, baggage handling, seating, and assisting passengers with needs while ensuring FAA and airport rules. Requires strong communication and the ability to work varied shifts in a fast-paced airport setting.

Qualifications

• Must be able to read, write, and communicate effectively in English.
• Ability to work calmly and efficiently under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or be able to obtain authorization to work in the U.S.
• Must successfully pass a background investigation and fingerprint-based security screening.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations professionally and issue hotel, meal, and taxi vouchers as appropriate.
• Ensure strict compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and protect sensitive operational zones.
• Assist customers with special needs, including those who require support during boarding.
• Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
• Operate jet bridges, ADA ramps, and portable air stairs to facilitate safe passenger boarding and deplaning.
• Perform thorough aircraft cabin cleaning and security searches between flights.
• Complete all required training and report safety hazards to supervision.

Skills

Customer Focus

Communication

Compliance & Safety

Adaptability

Teamwork

Professionalism & Reliability

Job description

Trego-Dugan Aviation Inc. is seeking a Passenger Service Agent at Windsor Locks, CT. You will be the face of the operation, delivering exceptional service from ticketing and boarding to special assistance and aircraft turnaround support.

Responsibilities include ticketing, baggage handling, seating, and assisting passengers with needs while ensuring FAA and airport rules. Requires strong communication and the ability to work varied shifts in a fast-paced airport setting.