Passenger Service Agent - Flexible Shifts, Flight Benefits

Trego-Dugan Aviation Inc; New Haven (CT); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Flight Benefits

Paid Time Off

Job summary

Trego-Dugan Aviation Inc in Connecticut is seeking a part-time Passenger Service Agent to deliver total customer service for travelers and charter guests. You will handle tickets, baggage, seating, and information, while maintaining FAA and airport procedures.

This role requires a friendly, reliable, English-speaking individual with a High School diploma, and at least two years in customer service. You must be able to work nights, weekends and holidays, pass a background check and drug test, and

Qualifications

• Minimum two years customer service experience.
• Able to read and write English.
• Must have valid driver's license.
• Must pass a 10-year background check and pre-employment drug test.
• Must have authorization to work in the U.S.
• Attend and successfully complete required training.

Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding.
• Ad hoc assignments as requested by the Lead or Supervisor
• Completing sales reports
• Excellent communication skills
• Able to read and write English, bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be well groomed.

Skills

Customer service

Communication skills

English literacy

Bilingual (a plus)

Education

High School diploma or equivalent

Job description

Trego-Dugan Aviation Inc in Connecticut is seeking a part-time Passenger Service Agent to deliver total customer service for travelers and charter guests. You will handle tickets, baggage, seating, and information, while maintaining FAA and airport procedures.

This role requires a friendly, reliable, English-speaking individual with a High School diploma, and at least two years in customer service. You must be able to work nights, weekends and holidays, pass a background check and drug test, and