Airline Operations Shift Manager | Lead Safety & Service

Envoy Air Inc; Los Angeles (CA); Hybrid; USD 75,000 - 86,000; Full time

Benefits offered by this job

Flight privileges

Training and development programs

Health and life benefits

Job summary

Envoy Air Inc. is hiring for a Shift Manager role in the Los Angeles area to oversee ramp service operations within a safe, efficient, and cost-conscious framework.

You will coordinate cross-functional teams, coach staff, and ensure adherence to policies and performance targets. The ideal candidate has leadership experience in airport operations, strong communication and organizational skills, and the ability to manage multiple priorities, including non-standard schedules.

Qualifications

• College degree or equivalent amount of work experience.
• Legal right to work in the United States and fluency in English.
• Experience in a team lead, supervisory role, or managerial capacity in airport operations preferred.
• Ability to manage multiple priorities and work non-standard schedules when needed.

Responsibilities

• Directs and coordinates department activities to run a safe and effective operation.
• Communicate with managers, peers and team members, and administer company policies and procedures.
• Provides team with necessary tools, resources and training to meet or exceed performance goals.
• Reviews and analyzes reports, records, and directives to plan department activities and address issues.
• Assigns or delegates responsibility for specified work and disseminates policy to supervisors.
• Gives directions, resolves problems, and sets deadlines to ensure timely completion of work.
• Coordinate scheduling, hiring, and training; evaluate team performance against quality controls.

Skills

Leadership

Team supervision

Airport operations

Communication

Computer skills

English proficiency

Time management

Education

College degree or equivalent

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Salary range - $75,000 to $86,000

Responsibilities

How will you make an impact?

Responsibilities

• Directs and coordinates department activities and is responsible for running a safe and effective operation
• This is accomplished by communicating with managers, peers and team members, both within their immediate department as well as with other departments, and by administering company policies and procedures.
• Provides their team with necessary tools, resources and training to meet or exceed all operational performance goals
• Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered.
• Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors
• Gives directions, resolves problems, and sets deadlines to ensure timely completion of work
• Will resolve operational problems during tour of duty which includes working in the operation during peak or irregular periods
• Through the use of cross-functional teams, the Shift Manager may generate and implement quality improvement ideas
• Responsible for ensuring employees complete timely and corrective appropriate Bill of Work per American Airlines Cabin Cleaning Manual
• Responsible for meeting profitability and cost control goals; develops and monitors budget and spending, actively seeks cost reduction ideas, and monitors lost time
• Coordinates activities of the cabin service team with related activities of other departments to ensure efficiency and economy
• Evaluates current procedures and practices for accomplishing ramp service objectives to develop and implement improved procedures and practices
• Ensures compliance with all operations (safety/government requirements) during tour of duty
• Investigates discrepancies and compiles statistical data for compliance purposes
• Coaches and counsels personnel and provides guidance to their team on ramp service and performance issues
• Encourages employee teamwork to generate and implement individual and team's best ideas
• Coordinates various aspects of the operation including scheduling, hiring, and training
• Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments

Qualifications

Who are we looking for?

Requirements

• Minimum Age 18
• College degree or equivalent amount of work experience.
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role
• Previous experience in a team lead, supervisory or managerial capacity.
• Previous work experience in an airport operations environment preferred.
• Strong interpersonal, communication and PC skills.
• May be required to work rotating shifts, nights and weekends.
• Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs.
• Demonstrated ability to communicate verbally and in writing.
• Ability to effectively and efficiently manage multiple and often competing priorities.
• Possess the legal right to work in the United States.
• Must be able to read, write, fluently speak and understand the English language.
• Previous ramp operational experience preferred.
• Experience managing various workgroups including management, non-management and contract labor work groups preferred.
• The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives.
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
• In this role, strong organizational and decision-making skills are necessary.
• Ability to think strategically and adapt to the changing needs of the business is critical.
• Must have proven leadership and analytical skills.

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

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