Airline Ground Services & Customer Support Agent

Delta Airlines; Jackson (MS); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Competitive pay

401(k) with company contributions

Paid time off

Comprehensive health benefits

Flight privileges

Career development

Sustainability initiatives

Employee discounts

Job summary

Delta Airlines is seeking a Customer Service Agent in Jackson, MS to support bag handling, cargo operations, and flight connections. Responsibilities include loading and unloading items, operating ground equipment, and ensuring on-time performance. Strong English and clear communication are essential.

The role requires a Bachelor's degree and offers competitive pay with comprehensive benefits. Training and career development are available, with opportunities for staff flight privileges.

Qualifications

• Must be proficient in English and have strong communication skills.
• Basic computer skills required to operate systems.
• Ability to lift and move bags or items up to 50 pounds.
• Must be able to work a rotating schedule including weekends and holidays.

Responsibilities

• Load, unload, and transport bags, mail, and cargo to and from aircraft; help ensure on-time connections.
• Guard shipments and baggage from damage or loss.
• Operate ground service equipment (tugs, belt loaders, tow tractors) safely.
• Assist in loading baggage onto carts; route luggage and cargo to destinations.
• Follow safety protocols in all operational procedures.

Skills

Strong communication abilities

Basic computer skills

Proficient English

Ability to lift 50 lbs

Education

Bachelor's Degree

Job description

Delta Airlines is seeking a Customer Service Agent in Jackson, MS to support bag handling, cargo operations, and flight connections. Responsibilities include loading and unloading items, operating ground equipment, and ensuring on-time performance. Strong English and clear communication are essential.

The role requires a Bachelor's degree and offers competitive pay with comprehensive benefits. Training and career development are available, with opportunities for staff flight privileges.