Airline Ground Ops & Customer Service Agent

Allegiant Air; Monterey (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation

Job summary

Allegiant Air is seeking a customer service agent in Monterey, CA, to support both scheduled and charter services. The role covers ground operations, passenger assistance, baggage handling, and adherence to safety and airport regulations.

Responsibilities include processing tickets, providing flight information, and coordinating with teams for passenger accommodations. A valid US driver's license, one year of customer service experience, and English proficiency are required.

Qualifications

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.

Responsibilities

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Enforce safety/security measures and monitors safety sensitive zones Ensure FAA.
• Ensure Allegiant Air and airport regulations are followed.
• Other duties as assigned.

Education

High School Diploma/GED

GED Equivalent

Tools

Basic computer skills

Job description

Allegiant Air is seeking a customer service agent in Monterey, CA, to support both scheduled and charter services. The role covers ground operations, passenger assistance, baggage handling, and adherence to safety and airport regulations.

Responsibilities include processing tickets, providing flight information, and coordinating with teams for passenger accommodations. A valid US driver's license, one year of customer service experience, and English proficiency are required.