Airline Ground Ops & Customer Service Agent Flight Benefits

Lever, Inc.; Santa Maria (CA); Híbrido; USD 19 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Profit Sharing

Medical Travel Reimbursement

401K with an employer match

Flight Benefits

Employee Assistance Program

Tuition Reimbursement

Resumo da oferta

Allegiant Air is hiring a Customer Service Agent for Santa Maria, CA, handling tickets, baggage, and information for both scheduled and charter flights. You will marshal planes, manage boarding, and assist travelers with special needs while upholding FAA and airport rules.

The role requires a high school diploma or GED, a valid driver's license, and at least 1 year of customer service experience (airline preferred). Flexibility for nights, weekends, and varying shifts is essential.

Qualificações

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education: High School Diploma/GED.
• Education Details: GED Equivalent.
• Years of Experience: Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred.
• Valid/Unexpired Driver’s License: Yes.
• Must be able to read, write, and speak English to receive and understand instructions, directives, and ensure safety; also to interact with customers.

Responsabilidades

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist Customers with special needs and load/unload baggage and mail as required.
• Operate heavy machinery/equipment including tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Enforce safety/security measures and monitor safety-sensitive zones; ensure FAA compliance.
• Ensure Allegiant Air and airport regulations are followed.
• Other duties as assigned.

Conhecimentos

Customer service

English proficiency

Communication

Formação académica

High School Diploma/GED

GED Equivalent

Ferramentas

General office equipment

Descrição da oferta de emprego

Allegiant Air is hiring a Customer Service Agent for Santa Maria, CA, handling tickets, baggage, and information for both scheduled and charter flights. You will marshal planes, manage boarding, and assist travelers with special needs while upholding FAA and airport rules.

The role requires a high school diploma or GED, a valid driver's license, and at least 1 year of customer service experience (airline preferred). Flexibility for nights, weekends, and varying shifts is essential.