Airline Customer Service Agent — Check-In & Baggage, PTO

United Ground Express, Inc.; Savannah (GA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time off

Travel discounts for you and family

Job summary

United Ground Express, Savannah location, is hiring for a passenger service role at Savannah/Hilton Head International Airport. You will greet passengers, assist with check-in and ticketing, and ensure timely flight operations.

Responsibilities include using reservation software, rebooking itineraries, issuing boarding passes, and handling baggage queries while maintaining FAA compliance and strong customer service under varying shifts.

Qualifications

• Must be at least 18 years old.
• Able to obtain airport credentials including fingerprint clearance, local airport badge, and background check.
• Pre-employment screenings may include drug screen, hearing and vision check.
• Available to work any shift; day or night, weekends, and holidays; overtime may be required.
• Must be able to read, write, fluently speak, and understand English.
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.

Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience.
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
• Ensure passenger information is processed accurately and flights are sent out on time.
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions.
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions.
• Clean the interior of the aircraft.
• Prepping and securing the aircraft for the next flight.
• Use radio electronic devices to communicate with co-workers or flight crew.
• Ensure compliance with United and FAA regulations and policies.

Job description

United Ground Express, Savannah location, is hiring for a passenger service role at Savannah/Hilton Head International Airport. You will greet passengers, assist with check-in and ticketing, and ensure timely flight operations.

Responsibilities include using reservation software, rebooking itineraries, issuing boarding passes, and handling baggage queries while maintaining FAA compliance and strong customer service under varying shifts.