(SAV) Part-Time Customer Service Agent

United Ground Express, Inc.; Savannah (GA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time off

Travel discounts for you and family

Job summary

United Ground Express, Savannah location, is hiring for a passenger service role at Savannah/Hilton Head International Airport. You will greet passengers, assist with check-in and ticketing, and ensure timely flight operations.

Responsibilities include using reservation software, rebooking itineraries, issuing boarding passes, and handling baggage queries while maintaining FAA compliance and strong customer service under varying shifts.

Qualifications

• Must be at least 18 years old.
• Able to obtain airport credentials including fingerprint clearance, local airport badge, and background check.
• Pre-employment screenings may include drug screen, hearing and vision check.
• Available to work any shift; day or night, weekends, and holidays; overtime may be required.
• Must be able to read, write, fluently speak, and understand English.
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.

Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience.
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
• Ensure passenger information is processed accurately and flights are sent out on time.
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions.
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions.
• Clean the interior of the aircraft.
• Prepping and securing the aircraft for the next flight.
• Use radio electronic devices to communicate with co-workers or flight crew.
• Ensure compliance with United and FAA regulations and policies.

Job description

SAV SAVANNAH/HILTON HEAD INTERNATIONAL AIRPORT

Salary Range / Hourly Rate

$16.50

Job Description

Key responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• Cleaning of the interior of the aircraft
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Qualifications and minimum requirements

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship

What we provide

• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications.

SAV Savannah/Hilton Head International Airport