Airport Customer Service Associate - Check-In & Baggage

United Ground Express, Inc.; Burlington (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time off

Discounted travel for you and your IMD

Job summary

United Ground Express, Inc. at Burlington International Airport is hiring a Passenger Service Agent to assist passengers with check-in, ticketing, and rebooking, using reservation systems to issue boarding passes and manage flight communications. The role requires physical stamina and comfort with technology.

Candidates must be 18+, able to pass background checks, obtain airport credentials, and lift up to 70 lbs. Shift flexibility, including weekends/holidays, is required.

Qualifications

• Must be able to read, write, speak and understand English fluently.
• Available to work any shift, including weekends and holidays.
• Authorized to work in the United States without sponsorship.
• Fingerprints, badging and background checks required.
• Must be 18+ and able to lift up to 70 lbs and handle baggage.

Responsibilities

• Greet passengers and assist with check-in and ticketing.
• Rebook itineraries and issue boarding passes.
• Confirm passenger details and ensure timely flight communications.
• Handle passenger questions and resolve issues per policy.
• Assist with baggage location and handling.
• Operate computer and mobile devices, and adapt to new tech.

Skills

Customer service

Computer skills

Radio communications

English proficiency

Job description

United Ground Express, Inc. at Burlington International Airport is hiring a Passenger Service Agent to assist passengers with check-in, ticketing, and rebooking, using reservation systems to issue boarding passes and manage flight communications. The role requires physical stamina and comfort with technology.

Candidates must be 18+, able to pass background checks, obtain airport credentials, and lift up to 70 lbs. Shift flexibility, including weekends/holidays, is required.