Air Systems Service & Order Coordinator

Exotic Automation & Supply Inc.; New Hudson (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Exotic Automation & Supply Inc. in New Hudson, MI, seeks an organized Service Coordinator to support our Air Systems team. You’ll be the go-to contact for customer quotes and open orders, managing from entry to delivery while coordinating with vendors and the sales team.

Training is provided on products, systems, and processes. You’ll handle order entry, pricing, and EDI, provide status updates, and keep projects on track.

Qualifications

• High school diploma or GED is required.
• Experience in customer service, retail, or operations support is preferred.
• Comfort working on a computer; experience with an ERP or business system is a plus.
• Strong phone and professional writing skills are essential.
• Excellent organization and ability to manage multiple orders and priorities.

Responsibilities

• Serve as the primary contact for customer quotes and open orders by phone and email.
• Provide quote and order status updates to customers and the sales team.
• Learn product lines and the full range of work the Air Systems team handles.
• Track project status and ensure tasks are completed on time.
• Enter and process orders, including customer information, pricing, and EDI transactions.
• Troubleshoot and resolve order issues involving labor, materials, or pricing.
• Handle sourcing, order follow-up, returns, and nonconforming material processes.
• Expedite materials and follow up with vendors to keep orders on schedule.
• Work with Accounting to resolve invoice rejections, nonpayment issues, and account discrepancies.

Skills

Customer service

Multitasking

Written communication

Phone communication

Organizational skills

Problem-solving

Independent work

Education

High school diploma or GED

Tools

ERP system

EDI transactions

Job description

Exotic Automation & Supply Inc. in New Hudson, MI, seeks an organized Service Coordinator to support our Air Systems team. You’ll be the go-to contact for customer quotes and open orders, managing from entry to delivery while coordinating with vendors and the sales team.

Training is provided on products, systems, and processes. You’ll handle order entry, pricing, and EDI, provide status updates, and keep projects on track.