Air & Ocean Export Operations Specialist

ICAT LOGISTICS INC; United States; On-site; USD 59,000 - 69,000; Full time

Job summary

ICAT Logistics Inc. is seeking an Export Operations Agent to manage air and ocean export shipments, handling quotes, vendor decisions, and invoicing within ICAT policy. The role focuses on delivering top-tier client service across domestic and international shipments.

You will coordinate scheduling, carrier bookings, rate negotiations, and documentation, while maintaining accurate data in the TMS and contributing to SOP development to improve margins.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of transportation and/or freight forwarding experience specifically in air/ocean export.
• Working knowledge of spot quotes, LTL, TL, and expedited ground services.
• Knowledge of the NMFC and density rating.
• Hands-on ability with rating and routing freight.
• Understanding of major carriers serving Canada and Mexico.
• Proven track record of building relationships with customers and vendors.
• Knowledge of international regulations and compliance in air/ocean freight.
• Experience negotiating rates with trucking companies, carriers, and overseas partners.
• Knowledge of international and domestic geography.
• Intermediate skills with Microsoft Office products.
• Ability to plan and effectively set priorities for implementation.
• Analytic and problem-solving skills in logistics.
• Ability to meet deadlines with strong time management.
• Multitask in a fast-paced environment with attention to detail.
• Strong communication skills and ability to motivate others.

Responsibilities

• Prioritize, schedule, and route shipments for transportation throughout the U.S.
• Complete day-to-day coordination, execution, and tracking of shipments
• Schedule and arrange pickups and deliveries
• Book space with carriers
• Negotiate rates with trucking companies, carriers, and cartage agents
• Coordinate documentation between clients, vendors, forwarders, and brokers
• Prepare shipments for turnover to tracking team members
• Prepare quotations for ICAT clients
• Track and trace freight and provide ETA
• Enter proofs of deliveries into the system
• Enter vendor costs and invoice within ICAT policy
• Keep the TMS updated with notes and issues
• Ensure compliance with industry and ICAT requirements
• Make vendor, invoice, and margin decisions
• Suggest SOPs and automation to improve efficiency
• Develop cost-saving and margin-improving solutions
• Collaborate with management to meet goals
• Build strong relationships with customers and vendors
• Join sales calls with key accounts
• Address vendor issues and discrepancies with management
• Participate in team meetings and contribute ideas
• Lead through action and mentoring
• May work after hours on call
• Perform other duties as assigned

Skills

Air/ocean export knowledge

Vendor negotiation

Relationship building

Time management

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

ICAT Logistics Inc. is seeking an Export Operations Agent to manage air and ocean export shipments, handling quotes, vendor decisions, and invoicing within ICAT policy. The role focuses on delivering top-tier client service across domestic and international shipments.

You will coordinate scheduling, carrier bookings, rate negotiations, and documentation, while maintaining accurate data in the TMS and contributing to SOP development to improve margins.