Export Operations Coordinator

ICAT Logistics Inc.; Taylor (MI); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Life and disability insurance

Tuition reimbursement

Flexible spending accounts

Wellness reimbursement

Employee assistance program

Volunteer time off

Bonus opportunities

Job summary

ICAT Logistics Detroit in Taylor, Michigan is seeking an Export Operations Coordinator to join our in-office team. This is a full-time, in-person role based at the Taylor location.

You will coordinate air and ocean export shipments, prepare quotations, bookings, documents, and billing while keeping clients, carriers, and vendors aligned. The job emphasizes hands-on learning and daily problem solving in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in freight operations (domestic freight required, international export freight preferred).
• Solid computer skills, including Microsoft Office.
• Hands-on experience with CargoWise, preferred.
• Strong written and verbal communication.
• Comfortable in a fast-paced, in-office environment.

Responsibilities

• Coordinate freight operations for Air and Ocean shipments, balancing workload and capacity.
• Prepare and deliver competitive Air and Ocean export quotations.
• Execute daily operational tasks: data entry, shipment booking, documentation, and labeling.
• Maintain tracking, provide status updates to clients, and obtain POD.
• Process vendor charges, generate customer billing, and resolve variances.
• Provide cross-functional backup for the Export Team and assist DTW Operations as needed.

Job description

Description

Export Operations Coordinator | ICAT Logistics Detroit | Taylor, Michigan

Please note: This role is based full-time at our Taylor, Michigan office. It is not remote or hybrid.

Pay range up to $30/hour (depending on experience)

Coordinate freight. Solve problems. Build a career.

Ready to build your career in global trade? If you are organized, computer-savvy, and a great communicator, we’ll help you master the rest. As our Export Operations Coordinator, you’ll join a collaborative team that keeps international cargo moving seamlessly across air and ocean routes. You'll jump right in—handling quotes, tracking active shipments, solving daily puzzles, and keeping clients, carriers, and vendors aligned. It’s fast-paced, hands-on work where you’ll gain valuable, end-to-end freight experience while backing up our lead operators from day one.

What You'll Do

• Collaborate directly with our Air and Ocean experts to balance workload, increase capacity, and improve overall response and turnaround times across all export shipments.
• Drive core freight operations by managing high-frequency Air and Ocean shipments for assigned client accounts, providing steady operational flow and essential capacity support across the export team.
• Prepare and deliver competitive Air and Ocean export quotations.
• Execute daily operational tasks, including data entry, shipment booking, generating export documentation, preparing bills of lading, and labeling.
• Maintain proactive tracking and tracing on all active moves, provide regular status updates to clients via phone and email, and obtain Proofs of Delivery (POD).
• Gather and process vendor charges, generate accurate customer billing, and resolve charge variances.
• Provide cross-functional backup for the Export Team and assist DTW Operations as needed.

Requirements

You'd Be a Great Fit If You

• Write and speak professionally with customers and coworkers
• Can juggle multiple priorities without losing track of details
• Like solving problems more than avoiding them
• Enjoy being a self-starter who takes initiative
• Follow through on what you say you'll do
• Pick up computer systems quickly
• Want a job that turns into a career, not just a paycheck

What We Ask

• High school diploma or equivalent
• Minimum of 2 years of experience in freight operations (domestic freight required, international export freight preferred)
• Solid computer skills, including Microsoft Office
• Hands-on experience with CargoWise, preferred
• Strong written and verbal communication
• Comfortable in a fast-paced, in-office environment

Why ICAT Logistics Detroit

We're a technology-focused logistics company and a three-time Crain's Coolest Company award winner. We invest in people who want to grow — many of our operations and sales team members started right where this role is.

Benefits

• Health, dental and vision insurance
• 401(k) matching
• Paid time off
• Life and disability insurance
• Tuition reimbursement
• Flexible spending and health savings accounts
• Wellness reimbursement
• Employee assistance program
• Volunteer time off
• Bonus opportunities

This is a 100% in-office position at our Taylor, Michigan location. Remote and hybrid work are not available.