Air Export Gateway Coordinator

Scan Global Logistics; Franklin Park (IL); On-site; USD 39,000 - 43,000; Full time

Job summary

Scan Global Logistics is seeking an experienced Air Export Gateway Coordinator for our Franklin Park, IL location. The role emphasizes air export operations, customer service, and data integrity across consolidations, with a focus on timely processing and vendor coordination.

The ideal candidate has 3+ years in air export gateway operations, strong knowledge of air freight logistics, and a commitment to continuous improvement.

Qualifications

• Air export experience +3 years is a must.
• Experience in air freight logistics, distribution, and bonded freight.
• Customer service oriented with strong attention to detail.
• Professional telephone and email etiquette.

Responsibilities

• Process Air Export Gateway consolidations with origin departments, including receiving, planning/bookings, paperwork, transfer to carrier, tracking to arrival.
• Manage air freight capacity via posted consolidation schedules and bookings.
• Dispatch and oversee airport transfers with local trucking vendors.
• Monitor daily reporting tools for data integrity.
• Communicate with warehouse staff to ensure quality and compliance during consolidation.
• Provide excellent customer service to internal and external customers.
• Demonstrate urgency and a positive attitude; work independently; take initiative.
• Ensure timely payment of vendor invoices and support process improvements.
• Perform additional duties as assigned by the Department Manager.
• Identify process inefficiencies and collaborate on improvements.

Skills

Air export experience

Air freight logistics

Bonded freight and cargo

Customer service

Problem solving

Attention to detail

Phone etiquette

MS Office

Computer basics

Job description

Scan Global Logistics is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a direct hire, full time, on-site position based in Franklin Park, IL.

Position Overview:

SGL is seeking an experienced and detail-oriented Air Export Gateway Coordinator to join our team. The ideal candidate will have 3+ years of hands-on experience in air export gateway operations, with a strong understanding of air freight logistics, distribution processes, and documentation requirements. This role is responsible for providing customer service, managing air export consolidations, ensuring compliance, and fostering vendor relations while maintaining data integrity and supporting process improvements.

Job Responsibilities:

• Process Air Export Gateway consolidations in coordination with origin air export departments, including: Receiving cargo, planning or booking cargo, processing consolidation paperwork, transferring to carrier, tracking and tracing until arrival.
• Manage air freight capacity via posted consolidation schedules and booking additional space as needed.
• Dispatch and oversee all airport transfers and pickups with local trucking vendors.
• Monitor and update daily reporting tools (e.g., Gateway PowerBI, Intl Ops, Google Docs) for data integrity.
• Communicate regularly with warehouse staff during the consolidation process to ensure quality and compliance.
• Provide excellent customer service to both internal and external customers.
• Maintain a sense of urgency and a positive attitude in the workplace.
• Demonstrate effective interpersonal skills with internal peers, external customers, and vendors.
• Exhibit self-motivation and the ability to work independently without constant supervision.
• Assume leadership roles and take the initiative in handling situations.
• Ensure timely and accurate payment of vendor invoices.
• Commit to ongoing self-development and improvement.
• Perform any additional duties as assigned by the Department Manager.

Other Duties and Responsibilities:

• Identify and address process inefficiencies, collaborating with the team for improvements.
• Analyze and trend data to drive process enhancements.
• Foster and strengthen relationships with Service Providers.

Required Skills/Abilities:

• Air export experience +3 years (is must)
• Experience in air freight logistics and distribution
• Experience of bonded freight and cargo.
• Customer Service Oriented
• Problem solving attitude
• High attention to detail
• Professional Telephone and email Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work authorization/security clearance requirements:

• Must be eligible to work in the United States
• Must pass TSA eligibility screening

Job Type: Full-time

Pay:

$28 to $31 Per Hour

Schedule:

8-hour shift (Monday to Friday and rotating ½ day Saturday’s)