Air Export Gateway Coordinator

Transgroup Express, LLC; Franklin Park (IL); On-site; USD 39,000 - 43,000; Full time

Job summary

Transgroup Express, LLC in Franklin Park, IL is seeking an Air Export Gateway Coordinator with 3+ years in air export gateway operations. This on-site, full-time role focuses on customer service, coordinating consolidations, and ensuring compliance.

You will manage air freight capacity, coordinate with origin departments, oversee paperwork, and support process improvements while maintaining data integrity.

Qualifications

• Air export experience +3 years is required.
• Experience in air freight logistics and distribution.
• Experience with bonded freight and cargo.
• Customer service oriented with strong communication.
• Problem solving and attention to detail.
• Professional telephone and email etiquette.
• Proficient in MS Office and Excel.
• Basic computer skills.

Responsibilities

• Process Air Export Gateway consolidations with origin departments.
• Manage air freight capacity and book additional space.
• Coordinate airport transfers and pickups with vendors.
• Update daily reports for data integrity (PowerBI, Google Docs).
• Communicate with warehouse staff during consolidation.
• Provide excellent customer service to internal and external customers.
• Demonstrate urgency and independent work habits.
• Lead initiatives and handle situations proactively.
• Ensure timely payment of vendor invoices.
• Identify process inefficiencies and drive improvements.

Skills

Air export experience

Air freight logistics

Bonded freight

Customer service

Problem solving

Attention to detail

Phone etiquette

MS Office

MS Excel

Basic computer skills

Tools

MS Office

MS Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Air Export Gateway Coordinator

Full Time Franklin Park, IL, US

7 days ago Requisition ID: 1464

Salary Range: $28.00 To $31.00 Hourly

Air Export Gateway Coordinator

Job Description

Scan Global Logistics is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a 'can-do-attitude' and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a direct hire, full time, on-site position based in Franklin Park, IL.

Position Overview:

SGL is seeking an experienced and detail-oriented Air Export Gateway Coordinator to join our team. The ideal candidate will have 3+ years of hands-on experience in air export gateway operations, with a strong understanding of air freight logistics, distribution processes, and documentation requirements. This role is responsible for providing customer service, managing air export consolidations, ensuring compliance, and fostering vendor relations while maintaining data integrity and supporting process improvements.

Job Responsibilities:

• Process Air Export Gateway consolidations in coordination with origin air export departments, including: Receiving cargo, planning or booking cargo, processing consolidation paperwork, transferring to carrier, tracking and tracing until arrival.
• Manage air freight capacity via posted consolidation schedules and booking additional space as needed.
• Dispatch and oversee all airport transfers and pickups with local trucking vendors.
• Monitor and update daily reporting tools (e.g., Gateway PowerBI, Intl Ops, Google Docs) for data integrity.
• Communicate regularly with warehouse staff during the consolidation process to ensure quality and compliance.
• Provide excellent customer service to both internal and external customers.
• Maintain a sense of urgency and a positive attitude in the workplace.
• Demonstrate effective interpersonal skills with internal peers, external customers, and vendors.
• Exhibit self-motivation and the ability to work independently without constant supervision.
• Assume leadership roles and take the initiative in handling situations.
• Ensure timely and accurate payment of vendor invoices.
• Commit to ongoing self-development and improvement.
• Perform any additional duties as assigned by the Department Manager.

Other Duties and Responsibilities:

• Identify and address process inefficiencies, collaborating with the team for improvements.
• Analyze and trend data to drive process enhancements.
• Foster and strengthen relationships with Service Providers.

Required Skills/Abilities:

• Air export experience +3 years (is must)
• Experience in air freight logistics and distribution
• Experience of bonded freight and cargo.
• Customer Service Oriented
• Problem solving attitude
• High attention to detail
• Professional Telephone and email Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work authorization/security clearance requirements:

• Must be eligible to work in the United States
• Must pass TSA eligibility screening

Job Type: Full-time

Pay:$28 to $31 Per Hour

Schedule:8-hour shift (Monday to Friday and rotating ½ day Saturday's)