Ocean Export Coordinator

Scan Global Logistics; Franklin Park (IL); On-site; USD 34,440 - 49,593; Full time

Job summary

Scan Global Logistics in Franklin Park, IL seeks an Ocean Export Coordinator to manage ocean export operations, bookings, and documentation, delivering timely, accurate freight movement and exceptional service.

Responsibilities include handling EEI, AES, certificates of origin, liaising with overseas agents, tracking shipments, and ensuring compliance with FMC, IMDG, and ISO standards.

Qualifications

• Minimum 2 years of ocean export experience.
• Knowledge of Export/Import regulations and FMC, ISO, etc.
• Strong customer service and communication skills.
• Proficient with MS Office and Excel.

Responsibilities

• Manage ocean export processes from shipment booking to documentation.
• Prepare bills of lading, certificates of origin, AES, and export declarations.
• Coordinate pickup, inland transport, and carrier communications.
• Track shipments and provide updates to clients.
• Ensure compliance with regulations (FMC, IMDG, TAPA, ISO).

Skills

Ocean export

Customer service

Problem solving

MS Office

Computer literacy

Tools

MS Excel

Job description

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.

Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a direct hire, full-time, on-site position based in Franklin Park, IL.

Position Overview

As theOcean Export Coordinator, you will be responsible for the processes and procedures used in ocean export or ocean freight forwarding activities. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Job Description

• Demonstrate strong emphasis on customer satisfaction per company policy.
• Must possess a comprehensive understanding of the Export & Import Regulations or other government agency regulations that govern exports.
• In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC
• Complete process of ocean shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination.
• Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers and agents in a timely manner.
• Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
• Uphold strong and professional relationships with ocean intermediaries, transportation agencies and sales. Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
• Continue to export different options to reduce costs and increase revenue.
• Arrange and book steamship shipping and ensure shipments pre-alerted in a timely manner once on-board notifications are confirmed.
• Prepare and review export documents such as shipping instructions, certificates of origin, and other cargo-related files.
• Arrange for container pickup and return to shipyard.
• Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.)
• Communicate/correspond with vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup and delivery companies etc. in a timely manner, to include pre-alerts, rate requests, shipment status, etc.
• Track and trace shipments providing updates to clients and sales.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound/outbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Assist as backup for alternate accounts.
• Escalation of problems to Management when necessary.
• Perform any other duties that may be assigned by the Department Manager.

Qualifications

• Ocean Export experience +2 years (is must)
• Experience in freight forwarding Ocean operations processes and procedures.
• Experience of bonded freight and cargo
• Customer service oriented
• Problem solving attitude.
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills
• Problem solving attitude, willing to resolve problems that arise in the movement of product moving in and out of the US.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work authorization/security clearance requirements

• Must be eligible to work in the United States.
• Must pass TSA eligibility screening.

Job Type: Full-time

Pay: $25- $36 Per Hour

Schedule: 8-hour shift (Monday to Friday)