Ocean Export Coordinator

Scan Global Logistics; Brunswick (OH); On-site; USD 34,440 - 49,593; Full time

Job summary

Scan Global Logistics is seeking an Ocean Export Coordinator to manage end-to-end ocean export processes, including booking, documentation, and final delivery. You will ensure compliance with export regulations and accurate movement of freight while delivering superior customer service.

The role requires strong communication with overseas agents, timely pre-alerts, and precise documentation. Candidates should have 2+ years of ocean export experience and be able to work on-site in Franklin Park,

Qualifications

• Experience in Ocean Export operations and freight forwarding.
• Strong understanding of export/import regulations and EEI/NVOCC concepts.
• Customer service oriented with problem-solving mindset.
• Proficient in documentation: B/L, origin certificates, AES as applicable.
• Knowledge of rate requests, bookings, and carrier coordination.
• Proficient with MS Office and Excel.

Responsibilities

• Coordinate ocean export shipments from pickup to destination.
• Prepare and review documents such as bills of lading and export declarations.
• Obtain quotes and source cost-effective transport options.
• Maintain relationships with ocean carriers, agents, and customers.
• Track shipments and provide timely updates to clients and sales.
• Assist with compliance to FMC, TAPA, IMDG, ISO and other standards.

Skills

Ocean Export

Customer Service

MS Office

Excel

Problem Solving

Communication

Tools

MS Office

MS Excel

Job description

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.

Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a direct hire, full-time, on-site position based in Franklin Park, IL.

Position Overview:

As theOcean Export Coordinator, you will be responsible forthe processes and procedures used in ocean export or ocean freight forwarding activities. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Job Description:

• Demonstrate strong emphasis on customer satisfaction per company policy.
• Must possess a comprehensive understanding of the Export & Import Regulations or other government agency regulations that govern exports.
• In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC
• Complete process of ocean shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination.
• Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers and agents in a timely manner.
• Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
• Uphold strong and professional relationships with ocean intermediaries, transportation agencies and sales. Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
• Continue to export different options to reduce costs and increase revenue.
• Arrange and book steamship shipping and ensure shipments are pre-alerted in a timely manner once on-board notifications are confirmed.
• Prepare and review export documents such as shipping instructions, certificates of origin, and other cargo-related files.
• Arrange for container pickup and return to shipyard.
• Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.)
• Communicate/correspond with vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup and delivery companies etc. in a timely manner, to include pre-alerts, rate requests, shipment status, etc.
• Track and trace shipments providing updates to clients and sales.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound/outbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Assist as backup for alternate accounts.
• Escalation of problems to Management when necessary
• Perform any other duties that may be assigned by the Department Manager

Qualifications:

• Ocean Export experience +2 years (is must)
• Experience in freight forwarding Ocean operations processes and procedures.
• Experience of bonded freight and cargo
• Customer service oriented
• Problem solving attitude.
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills
• Problem solving attitude, willing to resolve problems that arise in the movement of product moving in and out of the US.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work authorization/security clearance requirements:

• Must be eligible to work in the United States.
• Must pass TSA eligibility screening.

Job Type: Full-time

Pay: $25- $36 Per Hour

Schedule: 8-hour shift (Monday to Friday)