Air Export Gateway Agent

Expeditors; East Farmingdale (NY); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors in East Farmingdale, NY is seeking a dedicated professional to ensure excellent customer service and oversee Air Export Gateway processes. The role involves maintaining communication with warehouse teams, dispatching airport transfers, and fostering relationships with service providers. Candidates should have a Bachelor's degree or equivalent experience, strong interpersonal skills, and proficiency in Microsoft Office. The salary range is between $48,000 and $51,000, with benefits including paid vacation, health plans, and growth opportunities.

Qualifications

• Bachelor's Degree preferred or equivalent experience.
• Ability to work without constant supervision in a fast-paced environment.
• Proficient with Microsoft Office tools.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Process Air Export Gateway consolidations.
• Dispatch and oversee airport transfers with local trucking vendors.
• Ensure quality and compliance during consolidation.

Skills

Interpersonal skills

Self-motivation

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor's Degree

Hazardous Materials certification

Job description

Job Description

Schedule: Monday, Wednesday - Friday 8am to 5pm and Saturday 7am - 4pm

Principal Duties and Responsibilities:

• Provide excellent customer service to both internal/external and customers.
• Sense of urgency is critical.
• Must maintain positive attitude within the workplace and drive improvement professionally and personally.
• Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors. Be a team player.
• Ability to work without constant supervision - self-motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged.
• Process Air Export Gateway consolidations by working closely with immediate counterparts in the origin air export departments in the region. A summary of the process would be receiving cargo (if from another origin), plan or book the cargo, process consolidation paperwork, transfer to carrier, track and trace until arrival.
• Constant communication with the warehouse staff during the consolidation process. Ensure quality and compliance to protect the network.
• Dispatching and overseeing all airport transfers and pickups with local trucking vendors.
• On-going commitment to quality and data integrity. Responsible for daily updating and monitoring of various reporting tools "Gateway Workflow" & "Transportation Management"
• Detailed attention to accounting to ensure we are paying our bills timely and correctly.
• Responsible for the management of our capacity through posted consolidation schedules and in booking additional space as needed.
• Required 52 hours of training per year.
• Constant self-development via Personal Development plan

Other Duties and Responsibilities:

• Identify trouble areas within the process & work with team to make improvements to process.
• Trend and analyze data to drive improvements.
• Foster and improve our Service Provider partnerships and relationships.

Qualifications

• Bachelor's Degree preferred
• or equivalent combination of education and experience. Hazardous Materials certification desirable
• Effective interpersonal skills. Ability to relate to internal peers at different levels as well as external customers and vendors. Proficient with Microsoft Word, Excel, and Power Point. Familiar with standard email programs.
• Ability to work without constant supervision within a fast paced work environment. Self-motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also desired.

Schedule: Tuesday - Saturday 8:00AM - 5:00PM
Salary Range: $48,000 - $51,000

Additional Information

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus