Air Export/Gateway Supervisor

Scan Global Logistics; Hawthorne (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Scan Global Logistics in Hawthorne, CA is seeking an Air Export/Gateway Supervisor to join our air team. This role requires overseeing daily air gateway and export operations to align with objectives and regulatory standards.

You will coordinate end-to-end activities, evaluate transport solutions, and serve as escalation point for complex issues while ensuring timely, accurate freight movement and exceptional customer service.

Qualifications

• Minimum 5 years of experience in air export, freight forwarding, or international logistics operations.
• Experience with bonded freight and cargo.
• Strong knowledge of international air freight regulations and industry standards.
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Oversee daily air gateway and export operations to align with objectives and regulatory standards.
• Coordinate end-to-end air gateway and export activities including shipment planning, routing, carrier selection, documentation, and delivery coordination.
• Evaluate transportation solutions balancing service quality, cost, and transit time.
• Serve as escalation point for complex operational, service, and compliance issues.

Skills

Air Export

Logistics Ops

Customer Service

Regulatory Compliance

Tools

MS Office

MS Excel

Job description

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a 'can-do-attitude' and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.

Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a Direct Hire, Full Time on-site position based in Hawthorne, CA.

Position Overview:

Scan Global Logistics is looking for an Air Export/Gateway Supervisor to join our Air team.

This individual must have at least 5 years of experience with the processes and procedures used in air export / gateway or air freight forwarding activities. This role operates with broad autonomy in day-to-day decision-making related to air export execution and service outcomes. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Department.

Job Description:

• Oversee daily air gateway and export operations to ensure alignment with company objectives, customer requirements, and applicable regulatory standards.
• Coordinate end-to-end air gateway and export activities, including shipment planning, routing strategies, carrier selection, documentation flow, and delivery coordination.
• Evaluate operational requirements and determine appropriate transportation solutions that balance service quality, cost efficiency, and transit time.
• Serve as the escalation point for complex operational, service, and compliance-related issues, independently identifying and implementing effective resolutions.
• Interpret and ensure compliance with applicable regulations and industry standards, including TSA, CBP, IATA, and internal company procedures.
• Collaborate with carriers, airlines, vendors, and international agents to secure service solutions, capacity, and routing arrangements.
• Review and support pricing, routing, and service options to ensure optimal operational and customer outcomes.
• Monitor operational performance metrics, identify trends, and recommend improvements to enhance efficiency, compliance, and profitability.
• Develop, refine, and maintain standard operating procedures (SOPs) to support consistent and compliant operational execution.
• Partner with internal teams including Sales, Customer Service, Operations, and Leadership to design and implement logistics solutions for key accounts.
• Provide guidance and support to team members on air export processes, documentation standards, and compliance requirements.
• Identify operational risks and implement corrective actions to ensure smooth and compliant freight movement.
• Conduct periodic reviews of operational processes and documentation to ensure accuracy, efficiency, and compliance.
• Support customer relationships and serve as a senior operational resource for complex shipments and service requirements.
• Prepare operational reports and provide recommendations to management to support continuous improvement and business objectives.
• Perform additional duties and special projects as assigned by management.

Qualifications:

• Customer service oriented
• Problem solving attitude.
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills
• Problem solving attitude, willing to resolve problems that arise in the movement of product moving in and out of the US

Education and Experience:

• Minimum 5 years of experience in air export, freight forwarding, or international logistics operations.
• Experience of bonded freight and cargo.
• Strong knowledge of international air freight regulations and industry standards.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage competing priorities in a fast-paced, global logistics environment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work authorization/security clearance requirements:

• Must be eligible to work in the United States