Air Concierge: Premium Passenger & Crew Experience

Modern Aviation; Charlotte (NC); On-site; USD 42,981,000 - 48,712,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Job summary

Modern Aviation is seeking an Air Concierge in Charlotte, NC to greet passengers and flight crews on the aircraft parking ramp and coordinate terminal logistics. You will deliver personalized customer service and support baggage handling, catering, and departure preparations, while collaborating with the line service team.

The role requires a HS diploma, 2+ years of customer service, valid driver’s license, and strong English communication.

Qualifications

• High school diploma or equivalent required.
• Must have open work availability as schedules may vary, nights and weekends included.
• Minimum of two (2) years of customer service or line service experience preferred.
• Valid driver’s license for at least 3 years with fewer than seven points is required.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Greet and welcome passengers and flight crews upon arrival on the aircraft parking ramp.
• Provide direction to the terminal or coordinate passenger pick up logistics.
• Deliver a high touch, personalized customer service experience aligned with Modern Aviation standards.
• Thank customers for their visit and encourage repeat business.
• Assist with offloading and loading passenger luggage and baggage.
• Support flight crews with baggage handling and transportation needs.
• Assist with interior aircraft cleaning and trash removal, as requested.
• Provide catering, coffee, ice, newspapers, and other amenities during departure preparation.
• Coordinate and position rental vehicles for arriving passengers.
• Escort customer vehicles on and off the airfield as needed.
• Ensure all fuel and service orders are completed accurately and on time for departures.
• Direct flight crews to the terminal for fuel and service requests.
• Partner with line service and operations team members to ensure efficient service delivery.
• Assist teammates when not actively supporting customers.
• Communicate issues, delays, or service gaps promptly to management.
• Contribute to the continuous improvement of service delivery and best practices.
• Complete other duties as assigned by management.

Skills

Customer service

Communication

Hospitality

Education

High school diploma

Tools

Driver's license

Job description

Modern Aviation is seeking an Air Concierge in Charlotte, NC to greet passengers and flight crews on the aircraft parking ramp and coordinate terminal logistics. You will deliver personalized customer service and support baggage handling, catering, and departure preparations, while collaborating with the line service team.

The role requires a HS diploma, 2+ years of customer service, valid driver’s license, and strong English communication.