Ramp Operations & Guest Services Specialist

MODERN AVIATION CLT LLC; Charlotte (NC); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Modern Aviation in Charlotte, NC is seeking a Ground Handler to deliver exceptional customer service to passengers and flight crews. The role involves directing guests, assisting with baggage, and coordinating ground services on the ramp and in the terminal.

You will support flight crews with catering, fuel, and logistics while adhering to safety protocols and airport security requirements. A valid driver’s license and the ability to pass background checks are required.

Qualifications

• Demonstrated customer service excellence and strong communication skills.
• Ability to follow safety procedures and operate under pressure.
• English language proficiency with clear verbal and written communication.
• Valid driver's license with clean record and pass a background check.

Responsibilities

• Greet and assist passengers and flight crews on arrival.
• Direct guests to terminal facilities and assist with arrivals and departures.
• Coordinate vehicle placement and assist with luggage handling and aircraft servicing.
• Support flight crews with catering, supplies, and ground services as needed.
• Ensure fuel, lav, water services are completed for departures.
• Adhere to safety and security procedures and communicate issues to supervisors.

Skills

Customer service

Communication

Safety procedures

English proficiency

Multitasking

Teamwork

Education

High School Diploma or equivalent

Associate degree in aviation or related field (preferred)

Tools

Point of Sale systems

Computer software

Job description

Modern Aviation in Charlotte, NC is seeking a Ground Handler to deliver exceptional customer service to passengers and flight crews. The role involves directing guests, assisting with baggage, and coordinating ground services on the ramp and in the terminal.

You will support flight crews with catering, fuel, and logistics while adhering to safety protocols and airport security requirements. A valid driver’s license and the ability to pass background checks are required.