Air Concierge: Premium Passenger Experience Lead

MODERN AVIATION CLT LLC; Charlotte (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Modern Aviation’s Air Concierge is the first point of contact for arriving and departing passengers and flight crews, delivering a high-touch customer experience on the aircraft ramp and in the Executive Terminal. You will coordinate services, assist with luggage handling, and ensure timely departure preparations.

The role requires a high school diploma (or equivalent), open availability including nights and weekends, and strong English communication.

Qualifications

• Minimum of two years of customer service or line service experience preferred.
• Must have clear and effective communication in English.
• Willingness to work nights, weekends, and variable shifts as required.

Responsibilities

• Greet and welcome passengers and flight crews upon arrival.
• Coordinate passenger pickup logistics and direct them to the terminal.
• Provide high-touch, personalized service aligned with Modern Aviation standards.

Skills

Customer service

Communication

English proficiency

Open availability

Education

High school diploma or equivalent

Job description

Modern Aviation’s Air Concierge is the first point of contact for arriving and departing passengers and flight crews, delivering a high-touch customer experience on the aircraft ramp and in the Executive Terminal. You will coordinate services, assist with luggage handling, and ensure timely departure preparations.

The role requires a high school diploma (or equivalent), open availability including nights and weekends, and strong English communication.