Air Cargo Office Supervisor — Fast-Paced Carrier Ops

Worldwide Flight Services; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Daily pay app

Wellness programs

401k program

Travel discounts

Employee discounts

Internal mobility

Job summary

Worldwide Flight Services in Chicago, IL is seeking an Office Supervisor to lead a team of leads and agents within the operational area. You will oversee staffing, discipline, and daily activities to ensure smooth cargo, baggage and customer service operations.

Responsibilities include monitoring performance, coordinating with upper management, and maintaining safety and quality standards while delivering exceptional customer satisfaction.

Qualifications

• Associate degree or equivalent; six months to one year related experience or education.
• Must have basic PC/computer skills.
• Excellent communication and interpersonal abilities is required.
• Ability to lead and supervise a team in a fast-paced environment.

Responsibilities

• Direct leads and agents within the assigned functional area.
• Oversee staffing requirements and organizational discipline.
• Ensure customer satisfaction through daily feedback and service quality.
• Coordinate between frontline staff and upper management.
• Maintain safety, security, and compliance across operations.

Skills

Interpersonal skills

Supervisory experience

Analytical skills

Education

Associate degree or equivalent

Tools

PC skills

Job description

Worldwide Flight Services in Chicago, IL is seeking an Office Supervisor to lead a team of leads and agents within the operational area. You will oversee staffing, discipline, and daily activities to ensure smooth cargo, baggage and customer service operations.

Responsibilities include monitoring performance, coordinating with upper management, and maintaining safety and quality standards while delivering exceptional customer satisfaction.