Air Cargo Office Supervisor — Lead Teams & On-Time Deliveries

Worldwide-Flight-Services-3e56de5d; Sterling (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

DailyPay

Awardco recognition

Travel discounts

Pet insurance

Discount shopping

Wellness program

401k

Internal mobility

Job summary

Worldwide Flight Services seeks an Office Supervisor to lead Leads and Agents, oversee staffing, and advise on discipline. You will monitor performance, ensure customer satisfaction, and act as a liaison between frontline staff and management while upholding safety and quality standards.

Expect to manage staffing needs across shifts, maintain regulatory compliance, and foster teamwork in a fast-paced cargo environment. Excellent communication and reliability are essential.

Qualifications

• Associate degree (A.A.) or equivalent; six months to one year related experience or combination.
• Must read, write, speak, and understand English.
• Must be able to lift 50–70 pounds and work weekends/holidays.
• Must have valid driver's license and be at least 18 years old.

Responsibilities

• Direct Leads and Agents within assigned area and oversee staffing requirements.
• Monitor and administer discipline and corrective actions as needed.
• Ensure customer satisfaction through daily feedback and action.
• Serve as liaison between frontline staff and upper management.
• Maintain safety, security, quality, and employee relations standards.
• Schedule and supervise shifts, ensuring policy compliance.

Skills

Interpersonal skills

Supervisory experience

Analytical skills

Data analysis

Education

Associate degree (A.A.) or equivalent

Tools

Computer skills

Job description

Worldwide Flight Services seeks an Office Supervisor to lead Leads and Agents, oversee staffing, and advise on discipline. You will monitor performance, ensure customer satisfaction, and act as a liaison between frontline staff and management while upholding safety and quality standards.

Expect to manage staffing needs across shifts, maintain regulatory compliance, and foster teamwork in a fast-paced cargo environment. Excellent communication and reliability are essential.