Air Cargo Accounts Manager — Lead Operations & Growth

Worldwide-Flight-Services-3e56de5d; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

DailyPay access

Awardco platform rewards

Wellness programs

401(k) plan

Travel discounts

Pet insurance

Discount shopping

Internal mobility opportunities

Healthcare options

Job summary

Worldwide Flight Services in Chicago is seeking an Air Cargo Accounts Manager to oversee a business unit, ensuring assets, staff, aircraft, equipment, and facilities meet the highest standards while maintaining contract and security compliance.

You will build relationships with airport authorities, guide daily operations, supervise staff, and drive cost control. A Bachelor’s in Business or Aviation Management and 3–5 years of aviation leadership are required, with weekend/holiday availability.

Qualifications

• Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience).
• 3–5 years of management experience, preferably in aviation.
• Strong TSA regulatory knowledge and airport security protocols.
• Experience budgeting, scheduling, and labor cost allocation.
• Ability to supervise, motivate, and train staff.

Responsibilities

• Build and maintain strong relationships with airport authorities and participate actively in the airport community.
• Ensure the account operates per contract terms and service level agreements.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Oversee ground support equipment (GSE) maintenance, repairs, and long‑term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA regulations and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site‑specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.
• Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
• Represent the company's image with integrity and professionalism.

Skills

Communication

Relationship building

TSA compliance

Budget management

Staff leadership

English proficiency

Education

Bachelor’s degree in Business or Aviation Management

Job description

Worldwide Flight Services in Chicago is seeking an Air Cargo Accounts Manager to oversee a business unit, ensuring assets, staff, aircraft, equipment, and facilities meet the highest standards while maintaining contract and security compliance.

You will build relationships with airport authorities, guide daily operations, supervise staff, and drive cost control. A Bachelor’s in Business or Aviation Management and 3–5 years of aviation leadership are required, with weekend/holiday availability.