Air Cargo Booking & Customer Support Specialist

Kamaka Air Inc; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Kamaka Air Inc in Honolulu, HI is seeking a Customer Service and Booking Clerk to support air cargo customers, provide schedules, rates, and booking coordination with clients and internal teams.

You will enter bookings, prepare air waybills and documents, monitor shipments for delays, and communicate changes. Candidates should have a High School diploma and be able to lift up to 50 pounds and work varied shifts.

Qualifications

• High School diploma or equivalency required.
• Experience in air freight or logistics preferred.
• Able to lift up to 50 pounds.
• Weekend/holiday availability may be required.

Responsibilities

• Provide information to customers regarding air cargo services, rates, and schedules.
• Manage and process air cargo bookings by coordinating with clients and internal teams.
• Maintain knowledge of pricing structures and promotions.
• Notify customers of delays or issues and offer alternatives.
• Log customer interactions, bookings, and sales activities.
• Record cargo details (weight, dimensions, handling) for costs.
• Prepare and verify documents (air waybills, customs declarations, manifests).
• Weigh and measure items to determine costs using established rates.

Skills

Customer service

Booking coordination

Data entry

Documentation

Education

High School diploma or equivalency

Job description

Kamaka Air Inc in Honolulu, HI is seeking a Customer Service and Booking Clerk to support air cargo customers, provide schedules, rates, and booking coordination with clients and internal teams.

You will enter bookings, prepare air waybills and documents, monitor shipments for delays, and communicate changes. Candidates should have a High School diploma and be able to lift up to 50 pounds and work varied shifts.