Airport Operations: Customer Service & Freight Agent

Aloha Air Cargo; Bethel (AK); On-site; USD 40,000 - 62,000; Full time

Job summary

Aloha Air Cargo is seeking a Customer Service Agent to greet and assist customers with shipping or locating freight, either over-the-counter or by phone. You will process Takeflite sales tasks, handle flight operations data, and manage ground service contracts while keeping the office neat and efficient.

Ideal candidates have proven customer service skills, excellent communication, and the ability to adapt to changing directions while solving problems.

Qualifications

• Must have proven customer service skills.
• Must have excellent communication skills.
• Ability to take directions and be flexible.
• Ability to analyze and solve problems.

Responsibilities

• Greet and assist customers with shipping or locating freight.
• Process Takeflite sales tasks and documents daily.
• Handle computer database flight operations tasks and flight documents.
• Manage ground service contracts and related paperwork.
• Maintain clean and organized office and service areas.
• Perform other duties as assigned.

Skills

Customer service

Communication

Flexibility

Problem solving

Education

High school diploma or equivalent

Job description

Aloha Air Cargo is seeking a Customer Service Agent to greet and assist customers with shipping or locating freight, either over-the-counter or by phone. You will process Takeflite sales tasks, handle flight operations data, and manage ground service contracts while keeping the office neat and efficient.

Ideal candidates have proven customer service skills, excellent communication, and the ability to adapt to changing directions while solving problems.