Customer Service Rep

Kamaka Air; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Kamaka Air Inc in Honolulu, HI is seeking a Customer Service and Booking Clerk to support air cargo customers, provide schedules, rates, and booking coordination with clients and internal teams.

You will enter bookings, prepare air waybills and documents, monitor shipments for delays, and communicate changes. Candidates should have a High School diploma and be able to lift up to 50 pounds and work varied shifts.

Qualifications

• High School diploma or equivalency required.
• Experience in air freight or logistics preferred.
• Able to lift up to 50 pounds.
• Weekend/holiday availability may be required.

Responsibilities

• Provide information to customers regarding air cargo services, rates, and schedules.
• Manage and process air cargo bookings by coordinating with clients and internal teams.
• Maintain knowledge of pricing structures and promotions.
• Notify customers of delays or issues and offer alternatives.
• Log customer interactions, bookings, and sales activities.
• Record cargo details (weight, dimensions, handling) for costs.
• Prepare and verify documents (air waybills, customs declarations, manifests).
• Weigh and measure items to determine costs using established rates.

Skills

Customer service

Booking coordination

Data entry

Documentation

Education

High School diploma or equivalency

Job description

Job Responsibilities

Customer Service and Support

• Provide information to customers regarding available air cargo services, rates, and shipment schedules.
• Manage and process air cargo bookings by coordinating with clients and internal teams.
• Maintain knowledge of pricing structures and any applicable promotions.
• Notify customers of any delays or issues affecting their shipments and offering alternative solutions.

Data Entry and Recordkeeping

• Ensure that all customer interactions, bookings, and sales activities are properly logged for future reference.
• Ensure that all relevant booking details, such as cargo weight, dimensions, and special handling instructions, are accurately recorded.
• Generate reports on sales performance, booking trends, and customer interactions.

Cargo Documentation

• Input cargo booking information into the company’s systems and maintaining accurate records of all transactions.
• Prepare and verify all required documents for shipments, such as air waybills, customs declarations, and manifests.
• Communicate special handling requirements or priority shipments to the operations team.
• Weighs, and measures items to determine costs using established rates.

Perform other duties as assigned.

Physical Duties and Requirements

• Ability to sit for extended periods at a desk and use a computer.
• Ability to lift and carry up to 50 pounds.
• Must be able to adhere to process protocol.
• Must be able to apply established protocols in a timely manner.
• Must be able to communicate with employees regarding concerns in a confidential manner.
• Occasional travel between office locations or to off-site meetings/events.

Preferred Qualifications

• High School diploma or equivalency preferred.
• Possess a valid driver’s license, ability to obtain an Airport Motor Vehicle Operating Permit, and the ability to obtain certification to operate forklift trucks for the purpose of loading and unloading freight.
• Available to work various shifts including weekends and holidays

Schedule

• 8 hour shift
• Monday and Tuesday
• Weekends as needed

Kamaka Air is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, Kamaka Air complies with applicable state and local laws governing nondiscrimination in employment in every location where Kamaka Air has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.