AI Workflow Architect for Enterprise Systems

CSAA; Town of Florida (NY); À distance; USD 144 000 - 193 000; Plein temps

Avantages offerts par ce poste

Annual bonus eligibility

401(k) with company match

Résumé du poste

CSAA Insurance Group (CSAA IG), a AAA insurer, seeks an AI Workflow & Systems Designer to partner across business and technology to redesign complex workflows and create AI-ready systems of work. The role leads discovery, defines how people and AI work together, translates business needs into implementation-ready designs, and helps build repeatable enterprise systems design practices.

The position requires senior-level collaboration across business divisions and technology teams to reinvention

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems; strong ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid understanding of human-AI interaction and human-in-the-loop design.
• Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions.
• Strong business insight and ability to connect design decisions to measurable business value.
• Experience facilitating senior-level and multi-functional workshops where participants have differing objectives or ownership.
• Strong visual communication and storytelling skills; able to simplify sophisticated systems into clear, compelling representations.

Responsabilités

• Lead AI workflow reinvention and systems-of-work design.
• Partner with business leaders to understand goals, pain points, needs, and opportunities for workflow reinvention.
• Assess current-state and design future-state workflows spanning teams, applications, channels, data sources, decisions, and controls.
• Design end-to-end systems of work that connect front-stage experiences with backstage people, processes, technology, data, decisions, controls, AI agents, and support capabilities.
• Move teams beyond app-level optimization by aligning across organizational boundaries.
• Facilitate workshops and sessions that move teams from ambiguity to aligned future-state decisions.
• Translate sophisticated workflows into clear, visual, implementation-ready design artifacts.
• Identify AI opportunities for automation, augmentation, or decision support within workflows.
• Define division of work between employees, customers, partners, AI, and systems.
• Create reusable enterprise patterns, patterns, and assets; surface cross-system requirements early.

Connaissances

AI fluency

Systems thinking

Workshop facilitation

Visual storytelling

Cross-functional leadership

Business-IT alignment

Formation

Bachelor's degree or equivalent practical experience

Description du poste

CSAA Insurance Group (CSAA IG), a AAA insurer, seeks an AI Workflow & Systems Designer to partner across business and technology to redesign complex workflows and create AI-ready systems of work. The role leads discovery, defines how people and AI work together, translates business needs into implementation-ready designs, and helps build repeatable enterprise systems design practices.

The position requires senior-level collaboration across business divisions and technology teams to reinvention