AI Transformation CSM — Hybrid NYC (B2B SaaS)

RiseMe; New York (NY); Hybrid; USD 102,000 - 138,000; Full time

Benefits offered by this job

Monthly stipends for food, wellness, &

Equity incentives

Learning & development support

Job summary

monday.com is seeking a Technical Customer Success Manager in New York City with a focus on AI-driven transformation for B2B clients. The role bridges business goals with technical execution, acting as a strategic consultant to power mission-critical workflows on monday.com's AI platform.

You will champion AI-led changes, develop trusted client relationships, and work across product, engineering, and consulting teams to unlock value and long-term adoption at scale.

Qualifications

• 3+ years in B2B SaaS Customer Success, Technical Account Mgmt, or Implementation Consulting.

Responsibilities

• Be the primary advisor on AI-led transformation for clients.
• Bridge business goals with technical execution within monday.com.
• Lead deep-dive consultations and workshops to scale solutions.
• Collaborate with Product and Engineering to influence AI roadmaps.
• Drive organizational change and identify high-impact digital opportunities.
• Use data and usage insights to craft expansion strategies.

Skills

B2B SaaS

Technical aptitude

AI curiosity

Executive presence

Analytical mindset

Adaptability

Cross-functional collaboration

Tools

APIs

Data integration

Job description

monday.com is seeking a Technical Customer Success Manager in New York City with a focus on AI-driven transformation for B2B clients. The role bridges business goals with technical execution, acting as a strategic consultant to power mission-critical workflows on monday.com's AI platform.

You will champion AI-led changes, develop trusted client relationships, and work across product, engineering, and consulting teams to unlock value and long-term adoption at scale.