Hybrid Tech CS Leader: AI-Driven Customer Success

OpenAsset - Axomic Ltd.; New York (NY); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical / Dental / Vision coverage -

20 days paid time off per year + feder

5 paid sick days

Work from home flexibility

Commuter benefits

401k with employer match

Paid parental leave

Career growth and development

Job summary

OpenAsset is seeking a Senior Manager of Technical Customer Success to lead our global Customer Success team from New York City, with a hybrid schedule requiring in-office collaboration two days a week near Bryant Park. This role blends people leadership with operational ownership of the support queue and technical services delivery.

You’ll coach and develop a team of Support Engineers and TCSEs, manage ticketing in Intercom, ensure timely, high‑quality client outcomes, and partner with the AI

Qualifications

• 4–6+ years in a technical, client-facing role.
• 1–2+ years directly managing a technical or client-facing team.
• Experience overseeing a support queue or ticketing system at scale.

Responsibilities

• Lead SEs and TCSEs, including hiring input, performance mgmt, and career development.
• Own the support queue and delivery of technical services.
• Act as liaison between team and AI CoE to channel product feedback.
• Partner with Sales, CS, Product, and Engineering to align technical delivery with client goals.

Skills

Team leadership

Scripting (Python/JS)

REST APIs

Intercom/Zendesk experience

Client success mindset

Tools

Intercom

Zendesk

Job description

OpenAsset is seeking a Senior Manager of Technical Customer Success to lead our global Customer Success team from New York City, with a hybrid schedule requiring in-office collaboration two days a week near Bryant Park. This role blends people leadership with operational ownership of the support queue and technical services delivery.

You’ll coach and develop a team of Support Engineers and TCSEs, manage ticketing in Intercom, ensure timely, high‑quality client outcomes, and partner with the AI