AI-Driven Technical Support Specialist

monday.com; New York (NY); Hybrid; USD 85,000 - 101,000; Full time

Benefits offered by this job

Competitive salary

Equity eligibility

Learning & development

AI workshops

Global culture

Job summary

monday.com is seeking a Technical Support Specialist in NYC hybrid to handle customer questions end-to-end via chat, email, and Zoom. You’ll diagnose root causes, use AI to speed resolutions, and maintain high-quality service with clear communication.

You’ll collaborate with Tech Touch and CX leadership to surface patterns, educate customers, and guide them toward broader product value while staying current on AI features.

Qualifications

• Service-oriented with passion for helping customers.
• Ability to learn a product quickly and go genuinely technical.
• Strong communication skills to explain complex ideas clearly.

Responsibilities

• Own inbound customer interactions end-to-end across chat, email and video calls.
• Diagnose root causes and use AI tools to resolve complex product questions.
• Collaborate with cross-functional teams to deliver fuller solutions beyond individual tickets.
• Educate customers on the product to increase independence and value.

Skills

Customer empathy

Technical communication

Fast learner

Customer support experience

Job description

monday.com is seeking a Technical Support Specialist in NYC hybrid to handle customer questions end-to-end via chat, email, and Zoom. You’ll diagnose root causes, use AI to speed resolutions, and maintain high-quality service with clear communication.

You’ll collaborate with Tech Touch and CX leadership to surface patterns, educate customers, and guide them toward broader product value while staying current on AI features.