AI Support QA Specialist – Remote, Flexible Hours

Prolific Academic Ltd; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific is seeking Customer Support Representatives for AI training tasks within its Expert Network. You will review AI responses, simulate support interactions, and help refine knowledge bases while maintaining brand voice and accuracy.

Ideal candidates have extensive experience in high-volume customer support, excellent written English, and strong problem-solving skills. Flexible hours and remote work options are available, with pay up to $30 per hour for qualified contributors.

Qualifications

• Years of experience in high-volume customer support or client success.
• Excellent written English with adaptive tone and clarity.
• Ability to de-escalate issues and provide step-by-step troubleshooting.
• Fast, accurate typing and multi-source information retrieval.
• Multilingual capabilities are a plus.

Responsibilities

• Evaluate AI chatbot responses for accuracy and tone.
• Simulate customer interactions and create realistic test tickets.
• Audit AI-generated knowledge bases for clarity and correctness.
• Label sentiment and ensure QA standards alignment.
• Collaborate with product and support teams to improve processes.

Skills

Customer support experience

Written English

Problem solving

Typing speed

Attention to detail

Multilingual

PayPal

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Job description

Prolific is seeking Customer Support Representatives for AI training tasks within its Expert Network. You will review AI responses, simulate support interactions, and help refine knowledge bases while maintaining brand voice and accuracy.

Ideal candidates have extensive experience in high-volume customer support, excellent written English, and strong problem-solving skills. Flexible hours and remote work options are available, with pay up to $30 per hour for qualified contributors.