AI Support QA Specialist - Remote & Flexible Hours

Prolific; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay rates

Flexible hours

Work from home

Job summary

Prolific is seeking a Customer Support Representative to join its Expert Network. You will train and evaluate AI models using real service expertise, completing short tests to assess fit. This role offers paid tasks with flexible hours and work-from-home potential.

Experience in high-volume support, excellent written English, and strong problem-solving are essential. You will review AI replies, simulate chats, and help refine knowledge bases and QA rubrics to maintain quality standards.

Qualifications

• Experience in high-volume customer support or client success roles.
• Excellent written English with adaptable tone and empathy.
• Ability to de-escalate issues and troubleshoot.
• Fast typing and multi-source information retrieval.
• Attention to detail to spot errors in responses.
• Multilingual capabilities are a plus.
• Must have a PayPal account to receive payment.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions with support tickets and dialogues.
• Refine knowledge bases and FAQs for clarity and correctness.
• Label sentiment to assess tone and empathy.
• Ensure QA standards are met by comparing outputs to a rubric.

Skills

Customer support experience

Excellent written English

Problem solving

Typing speed

Attention to detail

Multilingual capabilities

PayPal account

Remote work

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Job description

Prolific is seeking a Customer Support Representative to join its Expert Network. You will train and evaluate AI models using real service expertise, completing short tests to assess fit. This role offers paid tasks with flexible hours and work-from-home potential.

Experience in high-volume support, excellent written English, and strong problem-solving are essential. You will review AI replies, simulate chats, and help refine knowledge bases and QA rubrics to maintain quality standards.