AI Support QA Specialist — Remote & Flexible Hours

Prolific; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join its Expert Network and help train and evaluate AI models with real service expertise.

The role involves reviewing AI chatbot responses, simulating customer interactions, refining knowledge bases, and labeling sentiment to ensure high-quality support. Strong written English, de-escalation skills, and the ability to work from home are valued.

Hours are flexible with paid tasks that may require uninterrupted one-hour blocks.

Qualifications

• Experience in high-volume customer support or related roles.
• Excellent written English with adaptable tone and clarity.
• Ability to de-escalate and troubleshoot effectively.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate realistic support tickets and dialogue flows.
• Refine AI-generated knowledge bases and FAQ articles.

Skills

Experience in support

Written English excellence

Troubleshooting skills

Fast typing

Attention to detail

Multilingual

PayPal setup

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Confluence

Notion

Guru

Job description

Prolific is seeking Customer Support Representatives to join its Expert Network and help train and evaluate AI models with real service expertise.

The role involves reviewing AI chatbot responses, simulating customer interactions, refining knowledge bases, and labeling sentiment to ensure high-quality support. Strong written English, de-escalation skills, and the ability to work from home are valued.

Hours are flexible with paid tasks that may require uninterrupted one-hour blocks.