AI Training Support Specialist — Remote QA & Evaluation

Prolific Academic Ltd; United States; Remote; USD 25,000 - 41,000; Part time

Benefits offered by this job

Competitive pay rates

Flexible hours

Work from home

Job summary

Prolific Academic Ltd. is seeking a Customer Support Representative to join our Expert Network and help train and evaluate AI models using real service expertise. You will review AI-generated responses, simulate edge-case interactions, and refine FAQs to ensure accuracy and clarity.

The role offers flexible hours, remote work from home, and competitive pay up to $30 per hour. Experience in high-volume support and excellent written English are essential, with multilingual skills being a plus.

Qualifications

• Years of experience in high-volume customer support, technical support, or client success.
• Excellent written English with adaptable tone and clarity.
• Strong problem-solving and step-by-step troubleshooting.
• Fast typing and ability to navigate multiple information sources.
• Attention to detail to identify errors in logic or tone.
• Multilingual capabilities are a plus.
• PayPal account required to receive payment.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions with support tickets and dialogues.
• Refine knowledge bases and FAQs for clarity and accuracy.
• Label sentiment to assess empathy and professionalism.
• Quality Assurance by comparing outputs to standard QA rubrics.

Skills

High-volume support

Technical support

Client success

Excellent written English

Troubleshooting

Multilingual capabilities

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Confluence

Notion

Guru

Job description

Prolific Academic Ltd. is seeking a Customer Support Representative to join our Expert Network and help train and evaluate AI models using real service expertise. You will review AI-generated responses, simulate edge-case interactions, and refine FAQs to ensure accuracy and clarity.

The role offers flexible hours, remote work from home, and competitive pay up to $30 per hour. Experience in high-volume support and excellent written English are essential, with multilingual skills being a plus.