First Product Support Engineer – API & AI Platform

talentpluto; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

A fast-growing AI startup in San Francisco is seeking its first Product Support Engineer. This role involves collaboration between customers and engineering, focusing on technical problem-solving and product behavior analysis. Responsibilities include troubleshooting API issues, onboarding users, and improving product support processes. Ideal candidates have 1-3+ years in technical roles, enjoy working with technical teams, and have excellent communication skills. The position requires onsite work and offers a full-time commitment within an innovative environment.

Qualifications

• 1-3+ years in a technical role such as Product Support or Solutions Engineering.
• Strong understanding of APIs and developer workflows.
• Excellent communication skills to explain technical concepts clearly.

Responsibilities

• Become an expert on the product and APIs.
• Partner directly with engineering to surface bugs and feature requests.
• Troubleshoot customer‑reported issues involving API behavior.

Skills

Technical problem-solving

API workflows

Product behavior analysis

Excellent communication skills

Job description

A fast-growing AI startup in San Francisco is seeking its first Product Support Engineer. This role involves collaboration between customers and engineering, focusing on technical problem-solving and product behavior analysis. Responsibilities include troubleshooting API issues, onboarding users, and improving product support processes. Ideal candidates have 1-3+ years in technical roles, enjoy working with technical teams, and have excellent communication skills. The position requires onsite work and offers a full-time commitment within an innovative environment.