AI Success Manager | Remote Enterprise Deployments

Kenyan Edu; Northern (KY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Home office stipend

Education stipend

Wellness stipend

Lunch provided

Job summary

Glean is seeking an AI Success Manager to be the primary post‑sales contact, owning platform health and successful deployments across enterprise customers. You will guide end‑to‑end delivery, coordinate with cross‑functional teams, and drive joint success plans for measurable value.

Responsibilities include setting up SSO/connectors, ensuring Timelines and budgets, and escalating issues when needed. The role combines technical guidance with strategic partnership in a fast‑paced environment.

Qualifications

• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
• Excellent analytical and problem‑solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in strategic, consultative, and tactical, hands‑on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions‑oriented mindset; trusted advisor with the capability to own escalations.

Responsibilities

• Help our customers achieve real business outcomes through the use of AI.
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors.
• Own the end‑to‑end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
• Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
• Provide overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross‑functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

Skills

Technical deployment

Implementation management

Customer success

Enterprise SaaS

Cloud platforms

Agile/DevOps

Analytical skills

Communication

Tools

AWS

GCP

Azure

Job description

Glean is seeking an AI Success Manager to be the primary post‑sales contact, owning platform health and successful deployments across enterprise customers. You will guide end‑to‑end delivery, coordinate with cross‑functional teams, and drive joint success plans for measurable value.

Responsibilities include setting up SSO/connectors, ensuring Timelines and budgets, and escalating issues when needed. The role combines technical guidance with strategic partnership in a fast‑paced environment.