AI Success Manager - Post-Sales & Adoption (Remote)

Mosaec

Central, Northern (LA, KY)

Hybrid

USD 120,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k plan

Home office stipend

Education stipend

Wellness stipend

Company events

Job summary

Glean is seeking an AI Success Manager (AISM) to lead post‑sales engagements and ensure platform health for enterprise customers. You will orchestrate deployments, deliver strategic guidance, and craft joint success plans and EBRs with cross‑functional teams.

In this remote role (US Central time), you’ll work closely with Account Executives, Solution Architects, and Support to drive adoption, manage risks, and deliver measurable business value while promoting AI fluency across customer

Qualifications

3–5 years of experience in technical deployment, implementation management, or technical customer success.
Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
Excellent analytical and problem‑solving skills, with a focus on troubleshooting technical issues and measuring outcomes.
Strong organizational, project management, and communication abilities.
Proven experience serving enterprise clients in strategic, consultative, and tactical roles.
Experience with process documentation, playbooks, and continuous improvement initiatives.

Responsibilities

Help our customers achieve real business outcomes through the use of AI.
Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors.
Own the end‑to‑end delivery from kickoff to go‑live through renewal, ensuring timeline and services budget clarity for all stakeholders.
Create and execute joint success plans and EBRs that drive adoption, deepen engagement, and show measurable value.
Provide overall program management.
Develop, communicate, and execute tailored project plans; facilitate cross‑functional collaboration across delivery, operations, and technical teams.
Provide a blend of technical guidance and strategic partnership; act as escalation manager when necessary.
Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
Identify risks or blockers and drive resolution; escalate internally as needed.
Guide and document onboarding improvements, playbooks, and best practices.
Contribute to continuous process and product improvements with actionable feedback.