AI Success Manager — Remote Enterprise Deployment Lead

Glean; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Glean is seeking an AI Success Manager to lead post‑sales engagements, ensuring platform health and successful deployments. You will orchestrate kickoff to renewal, deliver proactive strategic guidance, and build joint success plans with cross‑functional teams.

In this hands‑on, account‑level role you will coordinate with Account Executives, Solution Architects, Support, and R&D to drive measurable business value and customer satisfaction while operating in a remote US Central timezone.]

Qualifications

• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
• Excellent analytical and problem‑solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in strategic, consultative, and tactical, hands‑on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions‑oriented mindset; trusted advisor with the capability to own escalations.
• Capable of handling ambiguity and thriving in a fast‑paced environment.

Responsibilities

• Lead and orchestrate successful implementations and long‑term customer engagements.
• Provide hands‑on guidance for setup of SSO and connectors during deployment.
• Manage end‑to‑end delivery from kickoff to go‑live through renewal and services budget.
• Create and execute joint success plans and EBRs to drive adoption and value.
• Provide overall program management across delivery, operations, and technical teams.
• Develop, communicate, and execute tailored project plans and cross‑functional collaboration.
• Offer a blend of technical guidance and strategic partnership; escalate when needed.
• Monitor deployment progress, customer adoption, and satisfaction metrics.
• Identify risks and blockers and drive resolution with internal escalation when needed.
• Document improvements for onboarding processes, playbooks, and best practices.
• Contribute feedback for continuous product improvements.

Skills

Technical deployment

Implementation management

Customer success

SaaS products

Tools

AWS

GCP

Azure

Job description

Glean is seeking an AI Success Manager to lead post‑sales engagements, ensuring platform health and successful deployments. You will orchestrate kickoff to renewal, deliver proactive strategic guidance, and build joint success plans with cross‑functional teams.

In this hands‑on, account‑level role you will coordinate with Account Executives, Solution Architects, Support, and R&D to drive measurable business value and customer satisfaction while operating in a remote US Central timezone.]