AI Strategy VP: Transforming Customer Journeys

Aumni; Wilmington (DE); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Strategy Manager Vice President to own a portfolio of firm-wide strategic AI initiatives and partner with senior leaders across digital, operations, and product teams. You will design operating models, drive AI transformation in customer journeys, and craft go-to-market strategies with cross-functional teams to deliver growth and impact.

Success requires passion for AI, data-driven decision making, and the ability to influence executives while delivering actionable business

Qualifications

• 3+ years of management experience.
• 2+ years of consumer banking and/or business banking experience.
• Experience in top strategy groups or related fields (consulting, investment banking, corporate strategy).
• Strong analytical and quantitative problem-solving skills.
• Excellent verbal and written communication; cross-functional collaboration.
• Interpersonal leadership and influencing abilities; strong presentation skills.
• Proficient with MS Excel and PowerPoint.

Responsibilities

• Manage initiatives to resolve and execute on strategic priorities identified by senior leaders.
• Build partnerships with digital, product, business, and operations leaders.
• Design and lead operating models to accelerate delivery requiring cross-functional involvement.
• Evaluate journeys and reimagine optimization with partners.
• Apply structured problem-solving and design thinking to opportunities.
• Gather, analyze, and present project data and financial insights.
• Deliver analyses to integrate digital solutions with operations and improve customer journeys.
• Conduct competitor and industry research using public and non-public sources.
• Create strategic presentations for internal and external audiences.
• Monitor industry trends and share insights with executives.
• Coach and mentor junior team members.

Skills

Management experience

Banking experience

Problem solving

Communication skills

Presentation skills

Excel & PowerPoint

Cross-functional collaboration

Education

MBA or advanced degree

Tools

Excel

PowerPoint

Job description

Chase is seeking a Strategy Manager Vice President to own a portfolio of firm-wide strategic AI initiatives and partner with senior leaders across digital, operations, and product teams. You will design operating models, drive AI transformation in customer journeys, and craft go-to-market strategies with cross-functional teams to deliver growth and impact.

Success requires passion for AI, data-driven decision making, and the ability to influence executives while delivering actionable business