AI Strategy & Customer Journey Senior Analyst

Aumni; Wilmington (DE); Vor Ort; USD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Health insurance

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Zusammenfassung

Chase is seeking a Strategy Senior Analyst to support a portfolio of strategic AI journey transformation initiatives. You will perform rigorous analysis, structure problems, and communicate insights to executives.

Collaborate across digital, product, analytics and operations to size impact, build business cases, and support go-to-market and operating model planning. You will translate data into actionable insights that improve end-to-end customer journeys, shape plans, and drive tangible

Qualifikationen

• At least 2 years in strategy, consulting, banking or finance, analytics, product strategy, or corporate strategy.
• Experience supporting customer journey, servicing, and/or operations topics.
• Ability to apply quantitative approaches including ROI, scenario analysis, and business case development.
• Strong written and verbal communication for stakeholder takeaways.
• Collaborative in cross-functional teams.
• Proficient in presentation development and analysis tools.

Aufgaben

• Support initiatives identified by senior leaders and drive workstreams to completion.
• Partner with cross-functional teams to gather inputs and synthesize findings.
• Map current-state customer journeys and define future-state improvements.
• Apply structured problem-solving and design thinking to ambiguous problems.
• Analyze and present findings including KPI frameworks and ROI analyses.
• Evaluate AI-enabled solutions for integration with operations.
• Research competitors and industry trends to inform strategy.
• Develop executive-ready presentations for leadership reviews.
• Monitor technology trends and share concise insights.
• Maintain workplans and coordinate inputs across partners.

Kenntnisse

Strategy

Consulting

Analytics

Cross-functional collaboration

PowerPoint

Excel

Communication

Attention to detail

Ausbildung

Bachelor’s degree preferred

Advanced degree a plus

Tools

PowerPoint

Excel

Jobbeschreibung

Chase is seeking a Strategy Senior Analyst to support a portfolio of strategic AI journey transformation initiatives. You will perform rigorous analysis, structure problems, and communicate insights to executives.

Collaborate across digital, product, analytics and operations to size impact, build business cases, and support go-to-market and operating model planning. You will translate data into actionable insights that improve end-to-end customer journeys, shape plans, and drive tangible